Where Are We in the Migration?
Already migrated to Gatehouse IT
- Customer portal
- Invoicing and billing communications
- All individual staff email addresses now use @gatehouseit.co.uk
Still transitioning
- Support email addresses
- Finance email addresses
- Sales email addresses
- Remaining website pages and online services
- Other customer-facing systems and branding where applicable
You do not need to change how you contact our support, finance or sales teams until we tell you otherwise.
Questions About the Transition
We're completing the move in stages to protect service continuity and ensure each service is ready before it moves to the Gatehouse IT identity.
Why is Zentara IT becoming Gatehouse IT?
Our business and the way we support our customers have evolved.
We're moving from being a traditional Managed Service Provider (MSP) towards becoming a Managed Security Service Provider (MSSP) .
Managed IT support will remain a core part of our business. The change reflects our increased focus on cybersecurity, proactive monitoring, protection and helping our customers manage their technology securely.
Gatehouse IT represents the next stage of that journey, combining the IT support our customers already rely on with a stronger security-first approach.
Is Zentara IT being taken over by another company?
No. This is a rebrand and evolution of our existing business, not a change of IT provider for our customers.
You'll continue working with the same team and receiving the same support throughout the transition.
Why are you migrating services in stages?
We're deliberately transitioning from Zentara IT to Gatehouse IT in stages to reduce risk and minimise disruption to our customers .
Our business relies on multiple interconnected systems, platforms, integrations, websites, domains and communication channels.
Attempting to change everything at exactly the same time would introduce unnecessary complexity and risk.
Instead, we're migrating individual services when they're ready and confirming that each one is working correctly under Gatehouse IT before progressing further.
For example, our customer portal, invoicing and individual staff email addresses have already migrated , while our shared support, finance and sales email addresses remain under Zentara IT for the time being.
We prioritise service continuity and security over completing the rebrand as quickly as possible.
Why do I still see Zentara IT in some places?
Because we're completing the transition in stages.
You may currently encounter a mixture of Gatehouse IT portal and invoice branding, @gatehouseit.co.uk staff addresses, existing Zentara IT departmental addresses and Zentara IT website pages.
This is expected and doesn't indicate a problem with your account or services.
Gatehouse IT will gradually become our primary identity as the remaining services are migrated and tested.
Do I need to do anything?
No action is currently required.
Your existing services, agreements, projects, support arrangements and monitoring will continue as normal.
If a future change requires you to do something, we'll contact you beforehand with clear instructions.
Are my existing agreements still valid?
Yes. Your existing agreements and service arrangements continue as normal throughout the transition.
The rebrand does not cancel, replace or interrupt the services you currently receive from us.
Is my IT support changing?
No. You'll continue receiving support from the same team.
Our move towards becoming an MSSP does not mean we're moving away from managed IT support.
We're building on the services we already provide by embedding a stronger focus on security, proactive monitoring and protection.
Does becoming an MSSP mean Gatehouse IT will only provide cybersecurity?
No. Managed IT remains a core part of Gatehouse IT.
You'll continue to receive the IT support, cloud services, monitoring and technology management you rely on.
Our direction as an MSSP is about bringing IT management and cybersecurity closer together rather than treating them as completely separate services.
Have your email addresses changed?
All individual members of our team have now moved to @gatehouseit.co.uk email addresses.
Our shared departmental addresses, including support, finance and sales , have not yet migrated and will continue operating under their existing Zentara IT addresses for the time being.
Please continue using your existing support, finance and sales addresses until we notify you otherwise.
Why am I receiving emails from Gatehouse IT but still contacting a Zentara IT support address?
This is completely normal during the transition.
Individual staff email accounts have moved to @gatehouseit.co.uk while our shared departmental addresses are being migrated separately.
You may therefore email a Zentara IT support address, receive a reply from an engineer using @gatehouseit.co.uk, receive a Gatehouse IT invoice and access a Gatehouse IT branded customer portal.
All are part of the same business and planned transition.
Will my existing Zentara IT email contacts stop working?
Our existing shared Zentara IT addresses will continue operating while they're required as part of the transition.
We'll communicate the new Gatehouse IT addresses when the relevant services are migrated.
There is no need to update your saved support, finance or sales details until we ask you to.
Has the customer portal changed?
Yes. Our customer portal has already been migrated to Gatehouse IT.
You may therefore see Gatehouse IT branding in the portal while some other services and shared email addresses still use the Zentara IT name.
This is expected.
Why are my invoices now from Gatehouse IT?
Our invoicing and billing communications have already migrated to Gatehouse IT.
Existing Zentara IT customers should therefore expect Gatehouse IT branding on invoices, statements and other billing communications.
This does not mean your underlying services or agreements have unexpectedly changed.
Why am I receiving a Gatehouse IT invoice while still contacting Zentara IT for support?
Different parts of the business are being migrated at different stages.
Invoicing has already moved to Gatehouse IT, while our shared support address remains under Zentara IT for the time being.
Both are part of the same planned transition.
How can I check that a Gatehouse IT invoice or payment request is genuine?
We provide a dedicated verification service at:
You can use it to independently verify our official company information, banking details and staff identities.
If you're ever unsure about an invoice, payment request or request to change payment details, please verify the information before making a payment or contact our team using details you already know and trust.
Will your banking details change because of the rebrand?
If we make a change that requires you to update payment information, we'll communicate this clearly.
If you're asked to change payment details, independently verify the information through verify.gatehouseit.co.uk or contact our team using contact details you already trust.
Never change payment information solely because an unexpected email asks you to do so.
What will happen to zentarait.co.uk?
The Zentara IT website will gradually direct customers towards our new Gatehouse IT website and services.
As equivalent pages and services become available on gatehouseit.co.uk, we'll redirect existing Zentara IT pages to their appropriate Gatehouse IT destinations wherever possible.
Over time, gatehouseit.co.uk will become the primary home for our website, customer information and online services.
Why aren't you redirecting the entire Zentara IT website immediately?
Not every replacement page or online service will necessarily be ready at exactly the same time.
Rather than sending every Zentara IT URL to the Gatehouse IT homepage, we'll redirect pages to the most relevant Gatehouse IT destination as appropriate replacements become available.
This helps preserve useful information and existing bookmarks during the transition.
Will my bookmarks continue to work?
Wherever practical, yes.
As services and pages migrate, we'll redirect existing Zentara IT URLs to their appropriate Gatehouse IT destinations.
You don't need to go through your bookmarks and change everything today.
Are your monitoring and management systems changing?
Some of the platforms and systems we use are being transitioned to the Gatehouse IT identity as part of the wider rebrand.
These changes are being completed in stages so our team can verify each migration and maintain service continuity.
Monitoring and management of your IT environment will continue throughout the transition.
Do I need to reinstall any monitoring or security software?
No, not simply because of the rebrand.
Please don't remove, reinstall or modify existing management, monitoring or security software because you notice Gatehouse IT branding.
Where technical changes are required, our team will manage them wherever possible or contact you with specific instructions.
Will my prices change because of the rebrand?
The rebrand itself does not automatically change the price of your existing services.
If a service, agreement or pricing arrangement needs to change in the future, we'll communicate that separately.
Will I be notified before something changes?
If a change requires action from you, yes.
We won't send unnecessary notifications for every internal system or branding change.
However, if a change affects how you contact us, access a service, make a payment, sign in to a system or otherwise requires action, we'll communicate it appropriately.
What should I do if I see both Zentara IT and Gatehouse IT?
During the transition, that's completely normal.
Seeing both brands doesn't mean you have two different IT providers or that your account has moved elsewhere.
Over time, you'll see the Zentara IT name less frequently as remaining services complete their migration.
What should I do if I'm unsure whether something is genuinely from Gatehouse IT?
Please check with us, especially if a communication relates to banking details, payments, account access, passwords, credentials or unexpected security requests.
Don't rely solely on contact information contained within an unexpected message.
Contact our team using details you already know and trust, or use:
to independently verify our official information.
We're Here to Help.
We're aiming to make the transition from Zentara IT to Gatehouse IT as straightforward as possible while placing service continuity and security first.
If your question isn't answered here, please get in touch with our team and we'll be happy to help.
Same team. Same support. A stronger focus on security.