Everything you need to know about our rebrand, what is changing, and what it means for your services, support and relationship with our team.
Your services, support arrangements and existing agreements will continue as normal. You do not need to make any changes as a result of our rebrand.
You also don't need to update your bookmarks today. As new Gatehouse IT pages and services become available, we'll redirect existing Zentara IT pages to their new locations wherever possible.
We've answered some of the most common questions about our move from Zentara IT to Gatehouse IT, including why we're migrating services in stages, which services have already moved, email addresses, invoicing, support and what our move from an MSP towards an MSSP means for you.
We're pleased to share that Zentara IT is becoming Gatehouse IT , and we're now in the final stages of preparing for the launch of our new brand.
This change represents the continued evolution of our business as we move from a traditional Managed Service Provider (MSP) towards a Managed Security Service Provider (MSSP) , bringing an even greater focus on cybersecurity, proactive monitoring and protection alongside the IT support our customers already rely on.
While our name and branding are changing, the important things remain the same.
Same team. Same support. A stronger focus on security.
There will be no interruption to your services as part of the transition to Gatehouse IT.
Your existing agreements, active projects, managed services, monitoring, RMM agents and support arrangements will continue as normal.
You can continue contacting our team and requesting support in the same way throughout the transition.
Our move towards becoming an MSSP does not mean we're moving away from managed IT support.
The IT services our customers already rely on will remain a core part of what we do, supported by an increasingly security-first approach.
You'll continue working with the same engineers and points of contact you already know and trust.
The move to Gatehouse IT represents the continued development of our business, not a change to the people supporting yours.
Our commitment remains the same: providing dependable, proactive support and building long-term relationships with our customers.
As part of our transition to Gatehouse IT, our email addresses will gradually move across to the @gatehouseit.co.uk domain.
Some members of our team are already using Gatehouse IT email addresses, while other addresses will continue to use Zentara IT during the transition.
This includes our support email addresses , which will be migrated when Gatehouse IT officially launches.
We will ensure existing email addresses continue to reach the appropriate team during the transition, so you won't lose contact with us.
We'll let customers know about any important changes as they happen.
As we complete our transition to Gatehouse IT, our websites and online services will gradually move across to the gatehouseit.co.uk domain.
As each new Gatehouse IT page or service becomes available, existing Zentara IT links will be redirected to the appropriate Gatehouse IT page wherever possible.
This means existing bookmarks and links should continue to take you to the right place while we complete the transition.
Over time, gatehouseit.co.uk will become the primary home for our website, customer information and online services.
There is no need to update your existing bookmarks immediately.
As we complete the transition, invoices, statements and billing communications will increasingly be issued under the Gatehouse IT name and branding.
If you're an existing Zentara IT customer, seeing Gatehouse IT on an invoice, statement or billing communication is therefore expected as part of the rebrand.
There is no need to make changes to your services or agreements simply because our branding has changed.
We understand that changes to company names, invoices and payment information can naturally raise security concerns.
That's why we provide a dedicated verification service where you can independently check our official company information, banking details and staff identities.
verify.gatehouseit.co.ukIf you're ever unsure about a request relating to an invoice, payment or change of banking details, please verify it before making a payment or contact our team using contact details you already trust.
There is no change to the support you receive from us.
Our team will continue to provide the same support, monitoring and management of your IT environment throughout the transition.
You may gradually notice the Gatehouse IT name appearing across areas such as:
Not everything will change at once. We're completing the rebrand in stages to help ensure the transition is as smooth as possible for our customers.
This is all part of the same planned transition from Zentara IT to Gatehouse IT.
Zentara IT has grown, and the way we support and protect our customers has evolved alongside it.
We're moving from being a traditional Managed Service Provider (MSP) towards becoming a Managed Security Service Provider (MSSP).
Technology and cybersecurity are increasingly interconnected. Providing reliable IT support is no longer just about keeping devices, networks and cloud services working. It's also about protecting those environments, identifying risks and taking a proactive approach to security.
Gatehouse IT reflects that evolution.
While reliable IT support, cloud services and technology management will remain at the heart of what we do, we're placing an even greater emphasis on areas such as cybersecurity, proactive monitoring, protection and the long-term security of our customers' businesses.
The move to Gatehouse IT gives us an identity that better represents the business we're becoming and provides a stronger foundation for the continued development of our services, systems and people.
Most importantly, becoming more security focused does not mean leaving traditional IT support behind.
We're building on it.
Gatehouse IT represents the next stage of our journey: combining the IT support our customers already rely on with a stronger security-first approach.
For most customers, very little changes day to day.
You'll continue to:
Over time, you'll simply see more of those services delivered under the Gatehouse IT identity, alongside an increased emphasis on security across the services we provide.
We'll communicate any changes that require action from you before they happen.
We'd like to say a huge thank you to every customer and partner who has supported Zentara IT.
Your trust in our team has allowed us to continue developing the business, investing in our services and strengthening the way we support and protect our customers.
We're looking forward to taking that next step as Gatehouse IT.
If you have any questions about the rebrand, receive something you're unsure about or simply want to understand what the transition means for your business, please get in touch with our team.
Same team. Same support. A stronger focus on security.