At Zentara IT, we believe that IT support should be as dynamic as your business. In an era of cloud-first workflows and hybrid workforces, the traditional "fix-it-when-it-breaks" model—often disguised as "all-you-can-eat" support—is a relic of the past.
Why We Bill Per-User
We align our pricing with the most important asset in your company: your people.
- Predictable Scalability: You know exactly what your IT costs will be as you grow your team.
- Comprehensive Security: Our security management follows your users wherever they work, ensuring their digital identity is protected, not just their office desk.
- Simplified Budgeting: No more auditing hardware counts. If someone is on your team, they are protected and supported.
How We Manage "Roles" (Server & Infrastructure)
While many of our clients operate in cloud-native environments, we know that many businesses still rely on critical server infrastructure. For these environments, we do not simply charge for the "box." We charge for the management of the business function.
| Role Category | Focus Area |
|---|---|
| Active Directory | Identity security, access control, and user authentication integrity. |
| File Server | Data management, access permissions, backup verification, and storage availability. |
| Database Server | Performance tuning, query optimization, and uptime management. |
| Web Server | Security patching, traffic stability, and application availability. |
Why We Don’t Offer "All-You-Can-Eat" Packages
We intentionally avoid "all-inclusive" or "all-you-can-eat" (AYCE) packages for one simple reason: Quality. These contracts often lead to a "race to the bottom" that forces you to pay for support you aren't using.
- Proactive over Reactive: We focus on the strategic work that matters—keeping your systems secure, compliant, and your technology roadmap moving forward.
- Fair Value: You pay for the infrastructure you have and the users you support. This creates a fair, transparent relationship where our incentives are aligned with yours.
Our Stance on Data Integrity and Backup Capacity
In an era where data growth is exponential, some providers offer "unlimited" backup storage. We believe this is a disservice to the long-term reliability of your data. Our platform is engineered for speed, redundancy, and rapid recovery. To maintain this performance, we implement structured storage allocations based on your specific business requirements.
- Predictable Performance: By managing storage capacity, we ensure our backup systems remain lean and fast, allowing us to hit critical Recovery Time Objectives (RTO).
- Customized Scalability: We offer scalable storage plans that grow with you. If your data requirements expand, we work with you to upgrade your plan, ensuring your backups remain fully protected.